When AI is thrown into a conversation, most people automatically imagine Skynet’s massive humanoid robots killing humans (thanks to movies!) or small robots (R2-D2?) that help us in our day-to-day activities. In simple terms, AI is the ability of a machine or a computer program to think, act and learn like humans. Thus, it is not restricted to any one industry and can be used for recruitment too, especially in sourcing and matching talent to particular roles.
A chatbot is a computer program that can be used to communicate with people just like a human would.
Chatbots are not here to replace the recruiters, but rather will help to process massive volume of administrative and other repetitive tasks. Many companies are already using chatbots as an initial way to engage with jobseekers visiting their website. Meet Pitney Bowes’ AllyO chatbot here. A chatbot can answer queries about the status of their job application, schedule interviews and handle other routine administrative tasks. Thus, it not only saves time for jobseekers but also improves their overall experience.
While the drawback is that it replaces the human touch, most jobseekers want quick answers and that is exactly chatbot is for.
Quality of hire is one of the most important HR metrics. The hiring team needs to select the right people from hundreds of applications. However, AI has the ability to utilise data to match the right candidate based on their experience, skills, and job requirements. This improves the quality of hire leading to happier and more productive employees.
If hiring teams want to get ahead of their competitors, it is crucial for them to stay updated on technological advancements. While blockchain is still in its early phase, companies are already using AI and VR to enhance their recruitment process and candidate experience. The arrival of millennials and Gen Z in the workspace has put an added pressure on recruiters as they demand immediate action and feedback. These technologies will not only assist recruiters in improving the speed of the process, but also the efficiency.