People at Intercom (or “Intercomrades” as they are referred to internally) are highly skilled and highly desirable professionals, with a particular mindset and work ethic that’s led by the company values.
So, our first step was to get an understanding of these values while also uncovering what makes Intercom a special place to work. To do that, we held in-depth interviews with a selection of Intercomrades across all functions and levels.
From these sessions, one characteristic of the company stood out to us. Intercom had all the desirable attributes of a tech employer, but these were complemented with a secret sauce: their size. They had all the perks and processes of a big tech business, but all the fun, energy, and shared vision of a startup.